FAQ
Welcome to the Lunorei Frequently Asked Questions page. We are here to make sure you have the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.
How long will it take to receive my order?
Handling time is 1–2 business days, transit time is 7–12 business days, and estimated total delivery is 8–14 business days. Full details are in our Shipping Policy.
Do you offer free shipping?
Yes. Shipping is free on all orders within the United States, with no minimum purchase. See our Shipping Policy for details.
Where is Lunorei located?
Lunorei is based in Calabash, North Carolina, and ships across the United States. We are an online only business, so there is no showroom to visit, but you can reach us by email or phone during business hours.
What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.
Can I cancel my order after it is placed?
Yes. You have a 24 hour cancellation window. Contact support as soon as possible so we can catch the order before it enters processing.
What is your return policy?
Returns are simple and hassle free within 30 days of delivery. The full process is set out in our Return Policy.
When will I receive my refund after returning a product?
Once your return is received and inspected, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See our Refund Policy.
Do you offer any warranties?
Yes. All purchases carry a 30 day warranty against manufacturing defects. Details are in our Return Policy.
How can I contact customer support?
Through our Contact Us page, or directly at info@lunorei.com.
Do you ship internationally?
Not at this time. We ship exclusively within the United States.
Do you have a physical store location?
No, we are online only. That keeps our pricing competitive and lets us offer a wider product selection.
Can I place a bulk order for my business or organization?
Yes. Bulk orders are available. Email us at info@lunorei.com with the pieces and quantities you need, and we will come back to you with pricing and lead times.
What is the process for exchanging a product?
Exchange instructions are outlined in our Return Policy. Email us and we will arrange it for you.
How can I track my order?
Once your order has shipped you can track it on our Order Tracking Page.
Contact Information
Store Address: 665 Landmark Cove, Calabash North Carolina 28467, United States
Store Email: info@lunorei.com
Store Phone: +19105935312
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM EST
We do our best to reply to your e-mail within 1–2 business days.