Billing Terms and Conditions

Last Updated: September 17, 2026

This Billing Terms and Conditions document sets out how payment and billing work at Lunorei.

Accepted Payment Methods

Lunorei offers a range of secure payment options so checkout stays simple and convenient. We accept:

  • Credit and debit cards: Visa, MasterCard, American Express, Discover, Diners Club
  • PayPal
  • Apple Pay, Google Pay and Shop Pay
  • Shop Pay Installments, where eligible, allowing you to pay in instalments
  • Bank transfers, for bulk or high value orders only. Contact us for details.

All payments are processed in United States Dollars (USD).

Payment Processing

  • Payment is taken in full at the time of purchase, unless you choose Shop Pay Installments.
  • Orders are not processed or shipped until payment has cleared.
  • If a payment is declined or fails, the order is not confirmed.

Pricing and Currency

  • All prices shown on lunorei.com are listed in United States Dollars (USD).
  • Prices may change at any time without notice.
  • Applicable taxes, duties, or shipping fees are calculated and displayed at checkout.

Secure Payment Processing

  • Lunorei uses SSL encryption and trusted payment gateways to protect your personal and payment information.
  • We never store, and never have access to, your full card or payment details.

Refunds and Chargebacks

  • Refunds are issued in line with our Refund and Return Policy.
  • Unauthorized or fraudulent chargebacks are investigated and disputed.
  • If you run into a billing problem, email us first at info@lunorei.com so we can resolve it quickly.

Fraud Prevention

  • Lunorei may cancel, refuse, or hold any order suspected of fraud or unauthorized activity.
  • Additional identity verification may be requested for high value or flagged transactions.

Changes to This Policy

We may update these Billing Terms and Conditions at any time. Any changes appear on this page with a revised Last Updated date. Please review the policy periodically. Continuing to use our website after a change means you accept the updated policy.

Contact Information

Store Address: 665 Landmark Cove, Calabash North Carolina 28467, United States
Store Email: info@lunorei.com
Store Phone: +19105935312
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM EST
We do our best to reply to your e-mail within 1–2 business days.